Where did 2018 go? It definitely seemed to speed by and all of a sudden we are into February 2019 with a fresh canvas for another exciting year!
For us, 2018 was a year when we put a lot of focus into training and rewarding our staff to increase engagement and to bring new, talented team members on board, including an office puppy named Archie! We were fortunate to work with a wonderful HR consultant, Jo Hanlon of Mind Your P’s throughout our employee program and were very proud to ultimately win the Employer of Choice Award at the 2018 Central Coast Business Chamber Awards!
This year, our focus is on revitalising our customer service and ensuring all aspects of our business are customer-centric. To help us in this process, we have engaged business consultant Mark Cleary of The Big Paddle. Mark has been contacting a diverse selection of our current clients to confidentially gather feedback on what we are delivering and what our customers really want. Many thanks to our clients who are taking part in this process! If you haven’t been contacted but would like to provide your feedback to us, please let us know. We would welcome all feedback and ideas in our quest to become better at delivering outstanding service to our clients.
If you’ve come back invigorated after the Christmas break and are excited about strengthening and growing your business, we may be able to help! Certainly we’d love the chance to hear your story and offer constructive feedback and ideas on your marketing strategy and implementation. Just let us know if you would like an obligation-free meeting to discuss.
We have been very lucky over the last year to have worked with some exceptional clients on some amazing projects. We have showcased a few of these projects in this newsletter including websites, television commercials, branding and marketing projects. In addition, we have shared important information on changes to WordPress, social media strategies, web and design trends for 2019, useful facts on SEO, a guide to today’s consumer buying process and highlights of Infusionsoft as a powerful CRM.
We hope you find our content both interesting and useful!
Kind regards and best wishes for a hugely successful 2019,
Barbara Ketley and the Milestone-Belanova team.