Hello to our valued clients, colleagues and suppliers.
From all of us at Milestone-Belanova, we sincerely hope you and your families are all healthy and doing well. It is certainly a strange and unpredictable world we are now living in but hopefully we will get back to a safer, more familiar world before too long.
Until then, we have taken the Government’s advice and as from tomorrow, every member of our team will be working from home.
We are fortunate that we have a high level of communications technology in our office which will help us to continue servicing you with minimal interruptions.
Our office hours will continue to be Monday to Friday, 9am to 5pm and we commit to being available to assist you during these times.
Due to an error in our telephone system that our provider has not been able to fix, we have been required to set up a new phone number that allows call forwarding. We apologise with this inconvenience but ask that you now call us on 1300 788 572. Our phone lines will then still be answered by our friendly office manager, Janice Wells who will be able to divert your call to the relevant team member.
If you forget our new phone number, you will be able to find it on our email signatures, website (www.milestone-belanova.com.au) and on our telephone answering message.
As we won’t be able to partake in face to face meetings for a while, we have the following ways that you will be able to communicate with our team in addition to normal phone calls and emails:
1. Call a team member direct on Slack – please let us know if you have Slack and we will add you to our network. We will be able to share files via Slack as well as run conference calls.
2. Arrange a Skype meeting – You may find our staff on Skype by searching their email addresses.
3. Arrange a Zoom meeting. We will be able to show you how to screen share on Zoom so that we can discuss briefs or work in progress. Again, you may find our staff on Zoom via their email addresses.
If you have another preference for video conferencing such as Microsoft Teams, you can of course set up the call and we can join in.
There is no doubt that this will be a challenging time for most businesses but with some adaptions and new thinking, we hope we will all get through with as little impact on our businesses and families as possible. If there is anything we can do to assist you, please don’t hesitate to call us.
To help support our clients and all other local businesses, we are offering a complementary strategy meeting with our Director and Marketing Specialist, Barbara Ketley (via video call) to discuss your options and put a plan of attack in place. Please contact us on 1300 788 572 if you would like to arrange a video meeting to help you keep your business afloat during this tough time.
We are all in this together and wish you all the very best of luck in navigating through these difficult times.
Kind regards,
Barbara Ketley – Director and Marketing Specialist