Privacy

This policy sets out how Milestone-Belanova collects and uses the information that we collect about you (Information pertaining to each of our website visitors) when you use our website. This policy also explains the choices that you can make about the way that we use your information.

Milestone-Belanova are known as “we”, “our” and “us” in this Privacy Policy.

Milestone-Belanova operates the following website across desktop, mobile, tablet and apps (including any subdomains):

  • Milestone-belanova.com.au

collectively known as the “website”, “services”, “site” or “sites” in this Privacy Policy.

 

1) What personal information do we collect?

We collect certain personal information about visitors and users of our website.
You (or your organization) may provide certain personal information to us when you sign up for a newsletter, use the website contact form, consult with our team, send us an email or communicate with us in any other way.

This information may include:

  • Device information: We collect information about the device and applications you use to our website, such as your IP address, your operating system, your browser ID, and other information about your system and connection.
  • Web analytics data.
  • Usage data & Your actions on our website: It is important for us to ensure the security and reliability of the service we provide. Which may include browsing activities (such as what pages are viewed and which links are clicked).
  • Information we collect from other sources: From time to time, we may obtain information about you from third-party sources, such as social media platforms, and third-party data providers.
  • Troubleshooting and support data (which is data you provide, or we otherwise collect in connection with support queries we receive from you. This may include contact or authentication data, the content of your emails and other communications with us, and the product or service you are using related to your help inquiry)
  • Cookies information and information taken from similar technologies.
  • Information we receive from third parties (such as Google & Facebook).

 

2) How we collect your personal information

We collect your personal information when you provide it to us when you complete a form on our website, subscribe to our mailing list, submit feedback, or send us a communication.
Milestone-Belanova offer various ways to contact us, such as through form submissions, email or phone, to enquire about our company and service. For example, we may ask you to provide certain Personal Information when you express an interest in obtaining information about us or our service.

We use cookies and other tracking technologies to collect some of this information. Our use of cookies and other tracking technologies is discussed more below and in more detail in our Cookie Statement available at the end of this policy in “Use of Cookies and other tracking technologies”.

Our Services include certain Social Media features and widgets, such as the “Share this” or “Follow” button. These Social Media Features may collect information such as your IP address or which page you are visiting on our website and may set a cookie to enable them to function properly. Social Media Features are either hosted by a third party or hosted directly on our services. Your interactions with these third parties’ Social Media Features are governed by their policies and not ours.

 

3) How we use your personal information

We use the personal information we have collected largely for the purpose of providing you with products and services that you have requested, responding to your enquiries and ensuring you comply and adhere to our website terms of use.

 

Promotional Messages:

We may use your Personal Information to send you promotional content and messages by e-mail, text messages, direct text messages, marketing calls and similar forms of communication from us.

If you do not wish to receive such promotional messages or calls, you may notify Milestone-Belanova at any time or follow the “unsubscribe” or STOP instructions contained in the promotional communications you receive.

We take steps to limit the promotional content we send you to a reasonable and proportionate level, and to send you information which we believe may be of interest or relevance to you, based on your information.

 

Service and Billing Messages:

Milestone-Belanova may also contact you with important information regarding our services, or your use thereof.
For example, we may send you a notice (through any of the means available to us) if a certain service is temporarily suspended for maintenance; reply to your e-mail; send you reminders or warnings regarding upcoming or late payments for your current or upcoming subscriptions; forward abuse complaints regarding your Account; or notify you of changes in our services.

It is important that you are always able to receive such messages. For this reason, you are not be able to opt-out of receiving such Service and Billing Messages unless you are no longer a Milestone-Belanova client and do not use our services.

 

Other common uses are listed below:

  • Combine your personal information with information that we have collected from its service providers, third parties, cookies or web beacons in order to provide you with a better or more relevant and personalised experience and to improve the quality of its services and the services of third parties. For example, we may combine behavioural data we have collected about you through the use of cookies or web beacons and combine it with your personal information from requests you send to third parties through our website;
  • Carrying out technical analysis to determine how to improve the sites and services we provide;
  • Monitoring activity on the sites, e.g. to identify potentially fraudulent activity and to ensure compliance with the user terms that apply to the sites
  • Personalise and customise your services, experience, advertising and content that you view and engage with on the websites.
  • For purposes which are required by law
  • For the purpose of responding to requests by government, a court of law, or law enforcement authorities conducting an investigation.
  • Contact you to conduct surveys, research and feedback about our products, services or the Websites;
  • To verify your identity when required.

 

4) How long we keep your personal information

We may retain your Personal Information for as long as your client account with us is active, as indicated in this Privacy Policy or as otherwise needed to provide you with our services.
We may continue to retain such Personal Information even after you deactivate your client account and/or cease to use any particular services, as reasonably necessary to comply with our legal obligations, to resolve disputes regarding our users. Prevent fraud and abuse, enforce our agreements and/or protect our legitimate interests.

We maintain a data retention policy which we apply to information in our care. Where your Personal Information is no longer required, we will ensure it is securely deleted.

Please note that if you request the erasure of your personal information we will retain information from deleted accounts as necessary for our legitimate business interests, to comply with the law, prevent fraud, collect fees, resolve disputes, troubleshoot problems, assist with investigations or requests by government, a court of law, or law enforcement authorities, enforce the terms of service and take other actions permitted by law. The information we retain will be handled in accordance with this Privacy Policy.

When we have no ongoing legitimate business need to process your Personal Information, we will either delete or anonymize it or, if this is not possible (for example, because your Personal Information has been stored in backup archives), then we will securely store your Personal Information and isolate it from any further processing until deletion is possible.

 

5) How you can access or modify your personal information

You have the right to make a request to access personal information we hold about you and to request corrections of any errors in that data. You can also close the account you have with us at any time.

To make an access or correction request, contact us using the contact details at the end of this policy in section 11.

 

6) Where do we store your information?

We are based in Australia so your personal data will be processed and stored in Australia.
We take care where possible to work with subcontractors and service providers who we believe maintain an acceptable standard of data security compliance.

 

7) Security & how we protect your personal information

We strive to ensure the security, integrity and privacy of personal information we collect. We have established safeguards and use reasonable security measures to protect your personal information from unauthorised access, modification and disclosure. Our employees, contractors, agents and service providers who provide services related to our information systems, are obliged to respect the confidentiality of any personal information held by us. We review and update our security measures in light of current technologies. Unfortunately, no data transmission over the internet can be guaranteed to be totally secure.

We offer HTTPS secure access to most areas on our services. We also regularly monitor our systems for possible vulnerabilities and attacks, and regularly seek new ways and Third-Party Services for further enhancing the security of our services and protection of our Visitors’ and Users’ privacy.

We store personal information on secure servers that are managed by our service providers. Personal information that we store or transmit is protected by security and access controls, including username and password authentication, and data encryption where appropriate.

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

 

8) Sharing of your personal information

We may occasionally hire other companies to provide services on our behalf, including but not limited to handling customer support enquiries or processing transactions. Those companies will be permitted to obtain only the personal information they need to deliver the service. Milestone-Belanova takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.

Some of the third parties that Milestone-Belanova may share your personal information with include providers who assist Milestone-Belanova with functions such as:

  • Billing;
  • Customer support and customer management;
  • Hosting and storage;
  • Analytics;
  • By disclosing the information to debt collection agencies to recover any amounts you owe us. 

 

9) Links to other Websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

 

10) Changes to this Policy

Milestone-Belanova reserves the right to make amendments to this Privacy Policy at any time. If you have objections to the Privacy Policy, you should not access or use the site.

 

11) Contacting us

Milestone-Belanova welcomes your comments regarding this Privacy Policy. If you have any questions about this Privacy Policy and would like further information, please contact us by any of the following means during business hours Monday to Friday.

Attn: Janice Wells, Office Manager
Call: 1300 788 527
Email: Please use our contact form by clicking on the link: https://milestone-belanova.com.au/contact/

 

12) Users based in the European economic area

If you access our Websites from the European Economic Area (EEA), you may have additional rights under the General Data Protection Regulation, being Regulation 2016/679 (GDPR) in relation to the handling of your Personal Data (as defined in Article 4 of the GDPR).
In providing our services to you, we may monitor your activity on the websites using automated processes, including for the purposes of counting usage of our websites and creating audience profiles. We do this to provide you with more tailored and relevant services, including to show you more relevant content.
In addition to other rights set out in this Privacy Policy, in certain circumstances you may:

  • request access to Personal Data that we hold about you;
  • request a copy of Personal Data that that you have provided to us, in a structured electronic format;
  • request that we update any inaccurate Personal Data that we hold about you;
  • request that we restrict the processing of Personal Data that we hold about you. This enables you to ask us to suspend the processing of Personal Data, for example if you want us to establish its accuracy or the reason for processing it;
  • object to our processing of your Personal Data;
  • request that we delete any Personal Data that we hold about you, subject to any legal obligations we have to retain your Personal Data; and
  • withdraw your consent to the processing of the Personal Data that we hold about you.

Once you have withdrawn your consent, we will no longer process your Personal Data for the purpose(s) you originally agreed to, unless we are required to do so by law. This will not affect the lawfulness of any processing of Personal Data based on your consent before its withdrawal.

Where your Personal Data is transferred outside of the EEA, it will only be transferred to countries that have been identified as providing adequate protection for Personal Data, or to a third party where we have approved transfer mechanisms in place to protect your Personal Data – i.e., by entering into the European Commission’s Standard Contractual Clauses, or by ensuring the entity is Privacy Shield certified (for transfers to US-based third parties).
For further information or to exercise any of your rights as a EEA data subject under the GDPR, please contact us using the contact details at the end of this policy.

 

 

 

Use of Cookies and other tracking technologies

 

1) What are cookies and similar technologies?

Cookies are small data files that are placed on your computer or mobile device when you visit a website. Cookies are widely used by online service providers in order to (for example) make their websites or services work, or to work more efficiently, as well as to provide reporting information.

Clear gifs and pixel trackers are tiny graphics with a unique identifier and are similar in function to cookies and are used to track the movements of web users between pages and websites. They are embedded invisibly on web pages and are about the size of a single pixel.

For more general information on cookies, please visit the following link. http://www.allaboutcookies.org. (note that this website is not provided by us, and we, therefore, cannot ensure its accuracy, completeness or availability).

 

2) What information do we obtain through cookies?

For each visitor to reach our website, we expressively collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing, page access times and referring website address, your IP address or proxy server IP address.

 

3) How can you manage cookies?

You can stop Cookies from being downloaded on to your device by selecting the appropriate settings on your browser. Please note that by disabling or blocking any or all Cookies, some features of our website may not operate as intended, or you may not have access to features available through our site.

 

Social Networking cookies:

Facebook

Instagram

  • Since Facebook is the parent company to Instagram, any changes made to ad preferences on Facebook will be applied to Instagram.
  • Read more about Lightwidget’s Instagram feed privacy policy: https://lightwidget.com/privacy

Analytic cookies:

Google Analytics, Google Tag Manager

Follow the links below to learn how to change your browser settings:

 

Browsers:


Chrome Visit Google Support

Internet Explorer Visit Microsoft Support

Firefox Visit Mozilla Support

Safari Visit Apple Support

 

Further Information on deleting or controlling cookies is also available at the below links:

https://www.aboutcookies.org/

https://optout.networkadvertising.org/?c=1

(note that these websites are not provided by Milestone-Belanova, and we, therefore, cannot ensure its accuracy, completeness or availability).